Manga Studio Review

Manga Studio (Clip Studio Paint) Review

 

I have lots of software I use for illustration: Photoshop, Corel Painter, Sketchbook Pro, and Adobe Illustrator – However, after finding Manga Studio, I now do the bulk of my work in Manga Studio and use the others less often. Don’t be fooled by the “Manga” name. If you are looking for drawing and painting software, Manga Studio fits the bill -whether you are into manga and comics or if you would rather create more traditional artwork (I do both types of work in Manga Studio). This is NOT a program to buy if you are looking for photo editing. Manga Studio is set up for artists and this is where it shines.

Clip Studio Paint Pro Review

Before I go on, I want to explain that Manga Studio is also known as Clip Studio Paint Pro. If you’re confused, I was too, LOL. They are exactly the same applications. Clip Studio Paint is basically a Japanese program redistributed by Smith Micro as Manga Studio. I have Clip Studio because you can buy it as a download (instant gratification and all that). 😉 The Clip Studio program you can buy on Amazon is in English.

Manga Studio is the software I now open up first and use the most, and it’s surprisingly the least expensive of the bunch! Manga Studio is the best, in my opinion, when it comes to inking and hand-drawn work. The precision is unbeatable as well as the natural feel and expression of the brushes & tools. I use Manga Studio for illustration work (children’s books) so I didn’t need the more expensive EX program. Manga Studio 5 EX gives you the ability to create story projects with multiple pages. You can see at a glance an entire project and use a story creator with page spreads and so on. The regular Manga Studio program (featured on this page at Amazon) has all of the same functionality but without the multiple page spread capability. This is not an upgrade either! This is the full program with all the bells and whistles. All of the other drawing, painting and manipulation tools are otherwise exactly the same as the EX version. If you create comics, you’ll want the EX program. If you are looking to just draw and paint, this version (without the EX designation) is perfect.

I’ll go over some of the things I love about Manga Studio and how it’s improved my workflow:

IT’S FAST – WITH NO LAG
Manga Studio is blazing fast. Drawing and painting in Photoshop can be a real…draaaaaaaaaag. As in the brushes can be super slow to respond. My computer is a little older (but still has some pretty good specs) and when I use some of the Photoshop brushes, it shows. That right there is worth the admission price. If you do a lot of digital drawing and painting, you’ll probably know what I’m talking about. There is nothing worse than to be drawing and have your cursor lag behind your hand movements – having to wait for it to catch up. I have never had a brush lag in Manga Studio. Ever.

VERY NATURAL INKING & DRAWING
Manga Studio has unbeatable brushes for inking and drawing. Photoshop and even Corel Painter can be cludgy when it comes to drawing. The lines I create in those two programs aren’t as responsive as natural media when it comes to drawing. Manga Studio’s brushes feel more natural and the lines I create mimic the real thick to thin lines I’d make in “real” life with pens, pencils and markers. Get a set of Frenden’s inexpensive brushes and you will have lines that dance across the page. You can create soft or hard edges with ONE tool using the pressure from your stylus (I’ve used Manga Studio with a Cintiq and also a Wacom tablet) without having to use separate blenders. No more hopping from one program to another trying to get that right look. Manga Studio is the closest thing to drawing and inking right on real paper/canvas. I can draw the tiniest, most subtle real-looking and smooth lines with Manga Studio that I just can’t do in any other program except for Sketchbook Pro. Pressure sensitivity using Wacom tools is topnotch and super responsive.

Lines I made in Manga Studio using an inking pen:

Manga studio ink brush
Lines I made in Corel Painter using an inking pen:

Corel painter inking brush

The lines made with Manga Studio are just finer, smoother with a bit more variance. You can make Manga Studio lines that are almost “not there” because they are so fine. You can only step down so far with Painter and then the lines take on a yucky kind of look and don’t end as nicely. I like how my Manga Studio lines taper at the end and are more expressive.

Manga Studio also has a great feature – when you want to fill in line art with the bucket tool (kind of like dumping paint color into a single area similar to online color books), you have the option of having the program close those little gaps that would otherwise color your entire paper instead of the little area you wanted to fill.

BRUSH STABILIZATION

Manga Studio Clip Studio brush stabilization
This is another goodie I have fallen in love with. In Photoshop and Painter, every little wobble of your hand is magnified on the screen. Manga Studio has an adjustable brush stabilization so that every line you draw looks perfectly smooth and professional. You can adjust this and also turn it off. I’ve found that I like it set to just a “little bit” and my lines look exactly the way I want them to without any jitter. It’s easier to get what’s in my head down onto my digital canvas with less tweaking and work to refine my drawing.

3D TOOLS

Manga Studio Clip Studio 3D model
Manga Studio has an awesome set of 3D tools so you can set up a 3D figure to pose and draw right over the top of! The model pictured above is posed like it is kicking a soccer ball. You can import 3D models (I like to import Sketch-up freebies) or use the models provided in Manga Studio so you can set up a scene, pose a figure and get everything just right from any perspective. This helps me out immensely since I draw a lot of people and need to get the proportions and poses just right. You pose your models just like little dolls (even down to the fingers) and then draw right over them on another layer. When you are done, just get rid of the reference layer your models were on and you are left with your “tracing” to work from.

A GREAT SET OF ILLUSTRATION & COLORING TOOLS
With Manga Studio, you have an entire box of art goodies on hand to play with. There are pens, markers, watercolor, oil paint, india ink, pencils, pastels, airbrushes and an arsenal of decorative brushes (hatching, patterns and so on) as well as the capability to create custom brushes with every sort of option to meddle with like brush tip, stroke, texture, shape, color mixing, effects, borders and much more.

Here is a tool palette that contains lots of decorative items that you can draw. Just pick what you want and start dragging your pen on the canvas. Each one of the “bricks” below (effect, pattern, hatching, etc.) has its own set of items. There are lots of brush categories too (not shown).

Manga Studio Clip Studio tools

You also have a ton of pallets and other tools that do many different functions like regular Photoshop style tools (selection, eyedropper, eraser, fill, gradient, etc.) as well as several different blend tools (one of my favorite parts of the program for when I paint and color – Photoshop’s blend doesn’t even come close in capability). There are also rulers that can help guide your drawing lines and even do things like help you make perfect concentric rings or stay in a certain perspective, etc. There are tools to make speech bubbles where you can create complex tails and shapes, tools that make comic book frames/panels, image materials, effect lines and lots more. You also have the run-of-the mill layer and layer tools & adjustments, some filters, the ability to use masks and so on. In the navigator you have the ability to easily turn your canvas with a slider.

CUSTOMIZABLE
Pallets are moveable and customizable with little arrow tabs that cause them to hide or appear like little drawers. You can also set your workspace color (file / preferences) and customize almost everything to your heart’s content. It’s also super easy to import Photoshop color sets. I’ve downloaded a Copic marker color set for Photoshop and all I had to do to get it into Manga Studio was drag and drop it into the color set area.

Take a look at the interface, which I’ve customized with big tablet style buttons (since I use the program mostly on my Cintiq, which is like a tablet to draw on). I’ve also moved palettes around to my liking and added the Copic marker colors featured on the left side of the canvas.

Manga Studio, Clip Studio interface

VECTOR CAPABILITY
Manga Studio also lets you draw with vectors and very easily change and manipulate the lines you’ve drawn. Here’s an explanation of what vectors are. I love how I can just wave my cursor over a line and tell it to get thicker or thinner or I can pull it this way and that to get to adjust it and get it perfect. The vector drawing tools behave exactly like their non-vector counterparts (drawing tools NOT painting tools) except that you can edit them to your heart’s content without having to learn a complicated program like illustrator. Vectors are VERY intuitive in Manga Studio. You can use vectors and raster images on the same canvas.

REAL ARTISTS USE IT
I think the low price confuses people and makes them think this is just an introductory tool for beginning artists and teens who can’t afford the big boy toys. Manga Studio IS the real deal and is used by real professional artists like Tracy Bishop, Neill Cameron, Fiona Staples, Dave Gibbons and more. I’ve found it to be invaluable for my work. Give the free trial a shot (and see why artists are making the switch from Photoshop to Manga Studio, especially for their inking and drawing needs.

WORKS GREAT WITH WACOM
I’ve used Manga Studio with a Cintiq as well as a Wacom tablet. It works flawlessly with both. Pressure sensitivity is perfect (and also adjustable via the program for your own personal preference).

NOW FOR THE CONS:
Manga Studio is now the first tool I pull out of my software for my drawing, inking and BASIC painting. However, I still have to use my other programs for a variety of tasks – sometimes just simple edits that are just too difficult to accomplish in Manga Studio. It’s great for inking, but not so great for manipulating my images – like if I want to cut a section out, change the size, flip it, distort it and reinsert it – it’s just too complicated to accomplish in Manga Studio so I have to buzz over to Photoshop to make the changes. Some of that might be my lingering ignorance about parts of the Manga Studio program that I just haven’t learned yet as well as Manga’s clunky way of accomplishing those tasks.

Manga Studio does has a little bit of a learning curve. Photoshop users will find a lot of the same tools but Manga Studio has its own format and its own way of doing things. Watching the FREE video tutorials on the smithmicro website (and YouTube) will help you get things figured out quickly. I also found the tutorial videos by Tracy Bishop a big help in creating and using a custom painting brush. Still, I’ve been using this program for months and there are still some things I just don’t know my way around yet. It’s not as intuitive for me as some of my other programs (like Sketchbook Pro which is child’s play to figure out, comparatively).

I also find the help files nearly useless because of bad translation. Manga Studio is a Japanese program and sometimes you can tell that it’s first language is NOT English. It makes for a few minor annoyances at times, but is nothing that is insurmountable.

Another irritation – while Manga Studio will import and export PSD (Photoshop files), it will render imported Photoshop text as a (raster) graphic so you will NOT be able to edit text after importing. Text is also not as easy to manipulate as it is in Photoshop. I currently do all of my text work in PS.

Make sure no matter which version you get that you visit the Clipstudio site for the additional material downloads for lots of patterns, 3D items and more – 784 MB of freebies!! Click here for a 2nd link to some Clip Studio downloads. You can also see more of what the program does (visually) on the Clip Studio site instead of the Smithmicro site. Check it out and try the free trial if I still haven’t convinced you! 🙂

SUMMARY:
Despite a few annoyances, Manga Studio is one of the best drawing programs that currently exists due to its amazing ability to replicate natural media, especially drawing & inking. It’s one of my “can’t live without it” tools and I highly recommend it for anyone who is into digital drawing & painting, professional or not. Another plus for the program – I opened it up a couple of months ago and had a notice that there was a FREE update that added a ton of new capabilities and improvements. Since when do you have a serious tool like this give a FREE downloadable update (that isn’t a part of Adobe’s bottle sucking subscription model)? I’m more than pleased with my purchase of Manga Studio all the way around. This is a company that is working hard to provide a premier drawing and painting tool, blowing standbys like Photoshop out of the water in many capabilities. The price is absolutely amazing for what you get. I highly recommend it!

Before I end this review / post, here is a drawing I did almost entirely in Manga Studio. I used it in my newly published book The Science of Seasons!

The Science of Seasons book illustration

My Review of the Wacom Cintiq

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I’ve wanted a Wacom Cintiq for years but never could really justify the price point. I made do with an Intuos 3 for years and while it was adequate, there was always a disconnect since I was looking up at my computer monitor to draw and paint instead of down where my hand was. I kept researching and waiting and dreaming. When it finally became a financial possibility to buy one I did weeks worth of comparing the Cintiq to the other less expensive options like the Yiynova and while I was tempted (you can get a Yiynova MVP22U(V2) that is twice the size for about the same amount of $$ or a similar sized Yiynova for a little over half the cost), I am glad I went with the Cintiq. I’ll explain more after I go over the Cintiq’s features and my experiences with it and how it has TOTALLY changed my work flow and finished artwork for the better. If you are on the fence about it, I’ve found it’s been worth every single hard earned penny. This is a long review, but hopefully it will answer some of the questions you might have and help you with your decision.

For those of you who know nothing about it, the Cintiq is a tablet monitor. It doesn’t act independently. You have to hook it up to your computer (or laptop) just like a regular monitor and it acts as a 2nd (or 3rd or whatever) monitor that you can draw directly on. There is no software associated with it (although you do get some freebies for your computer via Wacom once you register your purchase). Any drawing you do is using your regular art programs such as Photoshop, Painter, Manga Studio and so on. The programs are loaded on your computer, NOT the Cintiq (as it’s just a monitor). And yes, it does work with Apple products. You just need an adapter. 🙂

Now on to the guts of my review for those of you who want to know all the details!

The first thing I was concerned about was the display size. At 13.3 inches, the Cintiq’s active drawing surface is very similar to a piece of notebook paper. It’s just a bit longer in length and not as wide measuring in at 6.75 by 11.75 inches (as compared to a regular piece of paper which is 8.5 by 11 inches ). The aspect ratio is 16×9, which is widescreen. I like the fact that it feels like I’m holding a sketchbook when I work with it (I like to hold it propped up in my lap while at my computer desk) instead having to lift my arm up over some big screen. I find that my arm/hand movements mimic my normal sketching. A larger tablet monitor would have possibly entailed larger arm movements as a whole which I don’t think would have suited my style of drawing as much. So, in that regard, the size and feel is perfect. As far as drawing, the size works as well BUT I do have to do a lot of zooming in and out. If I’m working at a (high) print resolution and I want to see my entire drawing, I have to zoom out and then zoom back in for the details. At first I found this a bit disconcerting as I was used to working with a HUGE monitor and seeing most of my drawing at one time. However, I got used to it quickly and it isn’t much of an issue any more. Another surprise I didn’t factor in – actually having my hand in the way of my drawing, lol. I’m so used to looking up at the unencumbered monitor that it took me about a day to get used to having my hand in the way again.

The display is full HD 1920×1080 which is both good and bad. It’s good in that the details are crisp and beautiful. It’s bad in that the icons in Photoshop and other programs are so tiny that I have to wear my glasses (which I don’t normally wear) most of the time to see them in the native resolution without eye strain. On my regular computer monitor (which is 27 inches) tool icons in Photoshop are about 4 1/2 millimeters. On the Cintiq with the 1920 by 1080 resolution they are about 2 to 2 1/2 millimeters. It doesn’t seem like too much of a difference numbers wise until you have to stare at them all day on that small screen. Think of everything shrunk down on a big screen to about half size. That’s what you have with the Cintiq. If I could have afforded a larger Cintiq, I would have probably purchased it except that I’d be giving up the comfortable sketchbook feel. There is no way I could have scrounged up the $ for the bigger size though (and we do not believe in going in debt). You can change the resolution via your graphics card control panel to make it work better for your eyesight. I changed mine to 1280 x 720 so I didn’t have to squint. 😉

The screen itself is great. I’ve read reviews complaining that it’s a little dim and also bemoaning the fact that you can’t adjust it but there are actually 2 ways to do this. If you have a graphics card that isn’t integrated (NVIDEA or Radeon, etc.), you can make adjustments from your graphics card control panel. I have a Radeon graphics card and I can adjust the color, brightness and other settings that way. The other option is to use the settings that are made available when you install the Wacom software and drivers. Just go into your program menu and access them via the Wacom folder under “Wacom Display Settings”. I recommend you set it to “aspect” display scaling which is available via the advanced button. That makes it so that there is no distortion. I personally didn’t really see a problem with the color even before my tiny adjustments and only hiked up the contrast & brightness by the tiniest bit. Because the Cintiq is a 3rd monitor, I can pull all of my artwork onto my other monitors and look at it there to make sure the color is how I want it (as I’ve adjusted the color on those monitors via a Datacolor Spyder4Pro Display Calibrator). Anyway, it’s really just stunning and beautiful.

It’s also very sensitive. It comes with the “pro pen” (which is slightly smaller than the old pen) and has 2048 levels of pressure sensitivity. It registers the tiniest brushstroke and offers very precise control. I found that the pressure curve was further enhanced when I added a POSRUS Antiglare Touch Screen Protector for Wacom Cintiq 13HD. I’d read the review over at Frenden’s site (popular artist who sells amazing brushes for art programs and reviews all sorts of digital art hardware) where he complained about the Cintiq’s pressure curve. I just do not experience any sort of problem with that, but of course I don’t have his experience using other brands of tablet monitors either. I found that using the screen protector oddly enough enhanced the pressure curve to where it was even more sensitive. I have no idea why that is, but that’s my experience. You can go into the control panel and mess around with the settings so that it suits you personally. Many programs, like Photoshop, also have settings where you can adjust this to your preference. At any rate, I found the Cintiq to be super sensitive, even without the screen protector and a huge step up from the old Intuos I was using (which wasn’t bad itself!). By the way, if you have read about and are worried about the “pressure bug” some have complained about, it’s my understanding that this is NO LONGER AN ISSUE. I have never experienced it even once. Just make sure you have the most recent driver installed straight from the Wacom website.

Cintiq pen

You can purchase different pens that will work with it as well as different nibs. You cannot use an older Intuos pen with it though. The pen itself is very comfortable to hold and has a rocker button for mouse clicks as well as colored plastic rings to customize your pen. It has a rubberized grip and is just the right weight. The pen stand opens up and has an area where you can store extra nibs (by pushing each one into a small hole – so the nib sits upright). It’s also designed so that you can either lay your pen across it or stand it up. The pen comes with a really nice case that features 9 extra nibs (black plastic), a nib changer and the color customization rings. The case has a magnetic latch.

The design of the Cintiq has some good and bad points. The good is what I’ve already mentioned – all of the technical aspects, the comfort factor and even the looks. It has a black bezel that is slightly curved as well as customization buttons you can program. It also features a radial menu you can access by the push of a button that can be totally customized with shortcuts that can be nested for nearly unlimited shortcut possibilities. I wish they had kept the zoom strips from the Intuos, but the buttons are functional, conveniently placed for the most part and you can set them up to be used on the right or the left depending on your preference. You can go into your control panel and customize all of the buttons and express keys. You can even program them to do different things in different programs. You have the ability to save and backup your settings as well. I like to work with the Cintiq in my lap and my keyboard to the left of me on a wooden T.V. tray table available for most of my shortcuts. I do make use of some of the buttons on the Cintiq for frequently used shortcuts.

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One of the button options makes it so you can toggle between working directly on the Cintiq and working on another screen (like you would with an Intuos). I LOVE this feature and use it all of the time. There are some things I want to do directly with the Cintiq (like drawing and painting) and other things I want to do on my bigger screen (Photoshop style tasks). One push of the button and I can make it so that when I touch the pen to the Cintiq I’m actually drawing and/or working on my bigger screen and it’s functioning just like an Intuos. The one thing the Cintiq does NOT do that some of the Intuos tablets do is that it does NOT respond to touch. While I think I would have found it convenient to pinch and pull for zooming and adjusting my canvas, in some ways it’s beneficial that the only thing causing an action is the pen touching the screen and not my hand.

More about the design – Two of the negatives of the Cintiq are the finicky cord and the stupid stand. I like that the cord is a “3-in-one” cord. There is ONE cord going out the side of the Cintiq (which detaches when you push two buttons on the sides of the head of the cord) and later on down the cord it splits so you can plug it into a USB port, a graphics card HDMI port and power.

Cintiq 3-in-one cord

The power cord has a rotating plug so you can nestle it in with all your other computer goodies plugged into the power strip without hogging any space but you have the option to plug it in in whatever way works for you. Anyway, the cord is touchy. If you bump it right where it plugs into the side of the Cintiq just so, the Cintiq goes black and you hear the “doo-doot” sound of hardware being unplugged from your computer. I don’t have too much trouble with this happening but it does every once and awhile and it’s just so irritating and unnecessary. They should have made it clip in better. The cord isn’t super long (you can’t go and work on this at your couch), but it’s long enough that it reaches to the back of my computer and over my desk (which is rather large) with still enough give to move it around comfortably). Since I mentioned the Yiynova previously – one of the factors in my decision to NOT get it is that the Cintiq is an HDMI cord while the Yiynova is an old style VGA. I was told in a response to an email inquiry that Yiynova plans on changing the cord sometime in late 2014, but as I didn’t want to wait, I went with the Cintiq (for that and other reasons).

The stand is just a travesty of design. It’s detachable and attaches to the Cintiq by sticking a rubberized tab into a “sort of” slot. It comes out if you pick it up and move it around without support and is anything but sturdy. There are little indentations in the back of the Cintiq and 3 levels built into the stand so you can prop it up at whatever level you need to work. Since I hold it in my lap, I often use the stand, but not fitted into any of the slots. It’s just helping me prop the thing up where I want it. I would have liked something you can click into place and actually TRUST. I’ve had the stand fall out numerous times just because I want to move the Cintiq. I like that it’s detachable but UGH it’s not the least bit dependable. With a thousand dollar investment at stake, I expect a lot more.

Cintiq stand

The Cintiq itself doesn’t become hot. It can register just the barest trace of warmth if you’ve been using it for hours, but nothing that is in the slightest bit uncomfortable. Its fairly light for what it is, but substantial enough to not feel cheap and to sit in your lap (or on your desk) nicely.

As for durability, it’s my understanding that the screen can scratch more easily than I’d like it to (but not super easily so you don’t have to be too paranoid). I wasn’t going to take any chances and got a POSRUS screen protector right away. If you don’t get one, I’d recommend forgoing the felt nibs as I’ve read they can trap dust and cause minor scratches. I’ve had nothing but great experiences with Wacom products and one thing they are known for is the longevity of their tablets. That’s one of the reason why I went with the Cintiq instead of the Yiynova I previously mentioned. The Cintiq has a 2 year warranty while the Yiynova has a 1 year warranty. Update: The new Yiynova has a 2 year warranty now! The Yiynova does have a reputation of having some issues directly out of the box. The distributor told me that he didn’t know if it was due to shipping issues or not. I just couldn’t see spending SO much money and then being out of luck if I ran into any problems down the road. In addition to the Cintiq’s 2 year warranty, I purchased an additional 2 year warranty here on Amazon for more peace of mind since I don’t have a thousand dollars laying around to replace it should something go wrong. I also purchased the Cintiq instead of doodling away on an iPad or other type of tablet because of the pressure sensitivity, accuracy, etc. that just cannot be duplicated in another device at this time.

Another reason I went with the Cintiq instead of another brand of tablet monitor because I KNOW they work and they work WELL. Wacom is currently the top of the line and for good reason, in my opinion. There may be other options that are working their way up the monitor tablet food chain, but there is no doubt in most people’s minds that Wacom is at the top, not just for functionality, but also for quality and reliability reasons.

So, now that I’ve shared all of that – you might be wondering was it worth it, especially if you are trying to decide between it and an Intuos because of cost issues. All I can say is that the Cintiq is everything I dreamed it would be and more. It really does make a HUGE difference in my productivity and the quality of my work. Drawing on the screen is so natural, just like “real” drawing and there is just no comparison to anything else but to really doing the artwork on a real sketchbook or canvas. I am so glad I decided to get it when I did instead of waiting for something “bigger & better” including the more expensive Cintiq Companion family of tablet monitors that can be used independently from the computer. Would I like one of them? YES! However, it just wasn’t in the budget and would have required having me wait at the very least another year if not more to save up for the higher end models. I took the plunge and got the 13 HD and haven’t looked back. My artwork is better. My productivity is enhanced. If you are a professional or you want to work like a pro or take your hobby to another level, the Cintiq is going to work its magic for your art. It’s not going to GIVE you the skills that you have to work on, but for me, it made those skills easier to attain. My drawing and painting ability improved by leaps when I started using it because it made everything so natural. Even just working in Photoshop is enhanced for specific tasks (like drawing a selection). There is no longer a disconnect my brain has to fight (even though I was good at using the Intuos). I’ve wanted a Cintiq for over 10 years and now after having one for almost 4 months, I am SO glad. I cannot imagine going back and working any other way with digital art. This is the real deal and worth every cent for me, anyway. It works SO well with all of my art programs (Photoshop, Corel Painter, Manga Studio, Sketchbook Pro, Illustrator, etc.) and is an absolute joy to use. Do yourself (and your work) a favor and get one, I don’t think you will regret it.

P.S. Just a little post script mention about Manga Studio 5. It works SO well with the Cintiq, especially the inking brushes. It’s CHEAP and if you are into illustration (as I am) pairing it with your new high-tech toy (er, work tool) is a match made in heaven. Just sayin. 😉

UPDATE March 2015: I’ve had the Cintiq almost a year now and I ended up calling customer service because, as I mentioned above, the cord is finicky and every time it was bumped, it would cause a hardware disconnect. Wacom decided this is due to it being a faulty cord connection that needs to be fixed (and not, as I thought, part of a bad design). Because I’m right in the middle of illustrating a book, they gave me an RMA# that is good for 90 days (so I could have the time to finish my project) as well as a UPS label to pay for shipping. Usually the customer is responsible for the shipping to Wacom, however, in my case, they offered me free shipping due to the inconvenience I was going to experience as my Cintiq will be away for 7-15 days for repair which seriously hampers my work schedule. I am stuck using my old Intuos during that time, which just doesn’t work as well. The technician I spoke to was very kind and super helpful in figuring out what the problem might be and didn’t waste my time trying to send me a new cord instead of fixing the cord port, which I believe is the problem (and he does too, after trouble shooting). I’m NOT please with the amount of time I’ll be without my Cintiq and do wish they would send you a loaner while they are fixing the problem, but am glad that warranty will be at least taking care of me. I could live with the plug issue, but it’s aggravating, and at this price, I expect near perfection. I will update this post again after I’ve received the Cintiq back. I was told that if they don’t have the necessary part in, that they will send me a new Cintiq. We’ll see what happens and I will let you know. So far, I’m happy enough with their customer service (except the turnaround time). This is partly why I chose the Cintiq instead of something else. I feel much better knowing that I’m covered by a good warranty and that my “baby” will be taken care of.

And oh yeah, it’s still worth every penny, even with the cord hiccup. My illustrated books are due to be published within the month on Amazon. I could NOT have created the level of illustrations I did for that project without my Cintiq!! I LOVE it!

UPDATE: April 2015
I got my Cintiq back from the warranty repair department. It took about 2 1/2 weeks from the time I sent it, to get it back. I’m happy to report I no longer have a “touchy” cord. I can jiggle it and bump it and my video stays perfect with no tablet disconnection. The repair department sent me my original Cintiq back with the faulty part replaced. Everything was very neatly packed in the box, as if it was brand new. I guess it turned out to be a cable issue after all, as that is what was replaced. There was a note that they replaced it and tested it and it tested good. I tested it myself, and yes, it’s not having an issue anymore. So, ultimately, I’m happy. I have my Cintiq back and all is well! On top of everything, the books I illustrated with it have been published now and are on Amazon!

The Science of Seasons (A Guest Hollow Guide)
and
The Science of Seasons Learn-and-Play Activities (A Guest Hollow Guide)

I could NOT have created the level of illustrations I did for that project without my Cintiq!! I LOVE it! It’s worth every penny, even with the cord hiccup.