Order help

Below is an explanation how a Guest Hollow store purchase works, how to access your files once they are purchased, how to use a curriculum schedule, and how to access the online schedule(s), etc. Click on the following choices or scroll down through the page for help:

Making a Purchase – Step One:

Click on any item to read more about it. When you find what you’d like to purchase, click the “Add to cart” button.

Add to cart screenshot

Making a Purchase – Step Two:

Once you’ve added an item to your cart, you can access the cart by clicking on the upper right side of your screen. Look for the shopping basket icon.

The 2nd option is to click on the word “Cart” in the navigation bar.

Making a Purchase – Step Three:

You can click on your cart at any time, to view the items you wish to purchase. Once you are ready to purchase an item, you will want to go to the checkout. You can access the checkout page from your cart, or the navigation bar at the top of the page.

Click the proceed to checkout button, or click the Amazon pay button. If you click the proceed to checkout button and still wish to use Amazon Pay, you will have a 2nd chance to do so on via the checkout screen. Amazon is a super-easy way to pay. Just sign in to your Amazon account. Your account details will automatically be filled in, and all you have to do is click the place order button. Payment will be made with whatever credit or debit card you have on file at Amazon.

Making a Purchase – Step Four:

The checkout screen looks like this:

Checkout field

Fill out your information in the appropriate spaces, and enter in a coupon code, if you have one. If you are a returning customer, you can click the returning customer link at the top. 

 NOTE: If for some reason you cannot or will not use PayPal or Amazon Payments, but still want to purchase an item, please contact us by email to arrange an alternate method of payment. We can accept an Amazon gift certificate in some situations and will send you instructions on how to get it to us. We do not accept cash or checks. We do accept purchase orders from schools.

Making a Purchase – Step Five:

If you clicked on Amazon Pay via the checkout page, a box will pop up. You will need to sign in to your Amazon account. Your name and email address will automatically be entered into the checkout fields after doing so.

If you clicked on “Proceed to PayPal”, you will be redirected to a PayPal login page or you can click the link to pay with a debit card or credit card (without logging into PayPal). You do not have to have a PayPal account in order to make a purchase. You will be redirected to the Guest Hollow site once you’ve authorized your payment.

Please note that PayPal will say we are “Memorable Places”, as that is our business’s official name.

Accessing Downloads Right After a Purchase

After making a purchase with either Amazon or PayPal, you will immediately see a page via your browser that has your completed order information and download links. Look for your download on the page and click the button to begin your download. In the following screenshot, the button says “Beowulf’s Grammar Teacher’s Manual.” Your download page will have the name of your downloads.

Once you’ve clicked the download button(s) you should get a browser dialog that asks you if you’d like to open or save the file. Choose to SAVE the file. Do NOT open it, as that adds an additional step that requires you to save the file from your PDF (or Microsoft Word) app. If you keep opening the file(s) that way, you may use up your download limit. SAVE the file to your computer or tablet, then open after it’s downloaded with a PDF reader app or Microsoft Word (depending on which file type you are downloading).

Should I download the PDF or the Microsoft Word file(s)?

PDF files are designed to be viewed the way the file(s) were originally formatted. The formatting should not be different (although I can’t guarantee that), no matter what PDF reader the files are viewed with. They are a perfect choice if you want to just PRINT your files and do not want to edit them. PDF files can be viewed on a phone, tablet, or computer.

If you don’t have a PDF reader, you can get a free one for your computer via Foxit or Adobe Acrobat. Click on the following links to do so:

Foxit PDF reader: https://www.foxitsoftware.com/pdf-reader/

Adobe Acrobat PDF reader: https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

If you wish to download your file to a tablet or phone, you will need to research PDF apps.

The Microsoft Word files are provided as a courtesy. These files allow you to EDIT the weekly curriculum schedule to fit your family’s needs. You can edit out or add in books, assignments, etc. The formatting may be different than intended depending on many different factors such as the software you use to view the files with, the version of the software you are using (your version of Microsoft Word may be different than mine), etc. I can’t control how the Word files look on your computer. There may be gaps on the pages, etc. You can edit OR print a Microsoft Word file.

Microsoft Word files can be viewed on a phone, tablet, or computer IF you have the correct software/app to do so.

If you are trying to open a Microsoft Word file, you will need the Microsoft Word program/app (which is NOT free), or you can use a free program such as Open Office. Google Docs, Libre Office, Word Online, or another similar program.

How do I access my downloads via email?

After your purchase, you should receive an email. If you didn’t have a previous account, you will get a new account notification as well as an order notification. The new account email will let you know what email you used to make your purchase and will also let you know what your automatically generated password is. You can login with the email address you used to make your purchase and the password you are given in the email. You will also be given a link you can click to view your orders and change your password. Click that link to access your account and from there you can access your orders (continue reading if you want to see a screenshot explaining how to do that).

If you are already a customer and have made a previous purchase, you will get an email that has your order information and a link to your download(s). Click the name of your download and it will start downloading.

Order
Click on the linked file name to start your download.

BUT WAIT…..I don’t see the Guest Hollow email!! What do I do??

You will want to “whitelist” or “allow” the following address if you have email spam filters or other things that could block incoming email before you see it:

guesthollow@memorableplaces.com

Please check your spam filter or junk mail folder. Here are some examples of spam/junk mail folders in different email programs:

Outlook:

Webmail 1 – Notice the Spam  *and* Junk folders. You may need to check both of these folders.

Gmail:

If you still can’t find the email with the links anywhere, please email us at guesthollow@memorableplaces.com, and we’ll send you your files or help you figure out why you are not getting your downloads after we confirm your order. Please be patient if we don’t get to your email right away. We try to be available to help as soon as possible, but we are sometimes sick, busy, working, or on vacation, etc. 

How do I access my downloads via the Guest Hollow store?

If you deleted your order email and wish to access your downloads please go to the “my account” page at the Guest Hollow store:

Sign in using the email address you used for your purchase and your password. If you don’t remember your password, you can click the “Lost your password?” link below the login. You will be sent a link via email to reset your password.

Once you’ve signed in, look for the word “Downloads” and click it to access your downloads.

Once you are on the downloads page, you will see a list of your downloads, how many downloads are remaining for each file and when each download expires. Downloads are good for one year after your purchase. After this date, you will need to repurchase your item(s) in order to have access to any updates we’ve made. Updates are free during your download access period. Let us know, though, if you have special circumstances.

I reached my download limit accidentally. What do I do?

Even though you have a limited amount of downloads, if you’ve used them up accidentally, let us know and we may be able to reset your download limit depending on the circumstances. 🙂

I’m having trouble downloading Beowulf’s Grammar files (or other files). I’m getting an error or the file is corrupt.

The grammar workbook files are pretty big. It can take up to half an hour to download each file depending on your internet connection. Please try clicking directly on the download links one at a time. Don’t click on the next link until the first has finished downloading.

Don’t try to open (or click on) the file until it’s completely downloaded. If you continue to have trouble, I recommend getting a download manager extension for the Google Chrome browser, which will allow you to resume interrupted downloads (if your internet has even a little pause or hiccup it could be the cause of your issues).

Here’s a link to a download manager for Chrome (but there are lots of others!):

https://chrome.google.com/webstore/detail/download-manager/daoidaoebhfcgccdpgjjcbdginkofmfe?hl=en

After trying a download manager, if you still can’t get your files, try downloading them from a different internet connection such as your phone. a trusted friend or family member, or via the local library (or other similar location). Sometimes a person will have an issue with their local internet connection but finds their spouse can easily download the files via a work internet connection.

How do I access the online schedule(s) for the curriculum I bought?

An online version of each curriculum schedule is provided as a courtesy. It may become unavailable at any time and access is not guaranteed. The online version of a schedule allows you to see the schedule in a more visual format and to also easily click on links. Many parents like to keep a printable version of the schedule on hand (to check things off or for record-keeping) and allow their students access to the online version of the schedule from a computer or tablet.

In order to access the online version of the schedule you purchased, you will first need to make sure that you’ve downloaded a PDF or Microsoft Word version of the schedule (.pdf or .docx ). In your schedule download(s) you will find a login and password, as well as a URL to visit via a browser (such as Chrome, Firefox, Safari, Silk, etc.). The information looks similar to this (see the screenshot below) and is usually located on the first several pages of your downloaded schedule. You do NOT use your store login to access the online schedule.

I recommend you copy and paste the login information, especially the password. Often errors in accessing the online schedule come from typing in the password incorrectly. If the password you typed in didn’t work, look and see if it’s possible that one of the characters you need to type in is actually a capital letter or a digit (number) instead of a letter (like a zero instead of the letter o). You can also try accessing the online schedule using a different browser if the one you are using isn’t working.

If you still can’t access the online schedule after all of the above, contact us and let us know what issue you are having. We’ll do our best to help. In the meantime, you can still access everything via the PDF or Microsoft Word copy of the schedule you’ve downloaded.

How do I use a curriculum schedule?

You’ll notice that our curriculum schedules are divided into 5 weekdays, Monday through Friday. Some schedules say Day 1, Day 2, etc. instead of weekdays. Each column shows you what to do on each day. Things that span multiple columns can be done on any day you wish.

Notice that book titles are on the far left column. So, looking at the screenshot below, you can see that the first book you will be reading from (in this example) is Anatomy and Physiology Made Incredibly Easy. On day 1 (Monday), you are to read pages 1-5 in that book. On day 2 (or Tuesday), you should read pages 6-10.

Think of the activities (and even the reading assignments) as a BUFFET of things to choose from. You can do them all, or you can pick-and-choose as your schedule, interests, and time allow. Don’t let the schedule rule you! YOU are in charge.

In some schedules, such as the physics schedule, a main (spine) book will be listed at the top of a row of columns like this:

Everything underneath that row heading applies to that particular book. So in this example, you will be reading chapter 1 in Exploring the World of Physics. You will also be doing the activity on page 7 of that book (on day 2) and will be answering some questions from that book on page 13 on day 5.

Once you continue on in the schedule, it works the same as the previous example where books are listed on the far left.

With the editable Microsoft Word schedule (.docx format), feel free to edit any of the schedule entries to best reflect how YOU would like to teach. You can also easily substitute books. Maybe you don’t have a specific title at your library. Find a similar book and just plug it in. It’s as easy as that!

When you print out a schedule, you will sometimes see the words “click here” or an underlined word or website reference that indicates a link. You can access those links by viewing the schedule on your computer, tablet, or phone. Most PDF readers will allow you to click on or touch a link to go to it. The same applies to programs that read Microsoft Word documents. Another option is to view the online version of the schedule you purchased. Click here for instructions on how to do that.

One of the links isn’t working. What do I do?

Please let us know if you run into a broken link by sending us an email. We’ll do our best to find a replacement link and upload the change. Please be patient as our workload or circumstances sometimes doesn’t allow us to find a replacement right away.

While you are waiting to hear back from us, enter the link URL into the Waybackmachine and see if you can access an archived version of it that way:

Where can I get support from others using Guest Hollow curriculum?

You can join one of our Facebook groups! Curriculum users post all sorts of helpful tips and photos of their projects. Here are some of the groups that are available to join:

K-8 Group
Language Arts and Beowulf’s Grammar Group
High School Group
Anatomy Curriculum Group
Biology Curriculum Group
Chemistry Curriculum Group
History Curriculum Group
Physics Curriculum Group
Geography Curriculum Group

We hope you have a wonderful year homeschooling with Guest Hollow. Thanks for joining our family and helping support our small, home business! We are very grateful for all of our customers!

If you have any other questions after reading this help page, please email us at guesthollow@memorableplaces.com. We’ll try to answer as quickly as we can.